What does it mean that you dry clean any garments for $3.99?
It’s exactly what we mean. We will dry clean any item you wear -be it a coat, pants, jacket, dress, skirt, tie or sweater for the low price of $3.99. We charge per item. So if you have a 2 piece suit- that counts as 2 items. Sorry but wedding gowns, beaded, leather, fur or down-filled garments are excluded. If you have leather or down filled items we can clean if for you at the leather and down prices.

How do you keep your prices so low?
Our operation is very efficient and we have eliminated costly overhead like paying rent in Manhattan. As a result we are able to pass the savings to you. Rest assured that our primary focus is quality. We take care of your clothes like they are our own. If you are not satisfied, let us know within 48hours of receiving your garment and we will gladly clean your item again free of charge.

How does your wash and fold work?
In your first order, please order a Flat Rate cleaners wash and fold laundry bag. Once you have this bag, simply fill it up with your laundry and we will charge you a flat price of $17.99 per bag. We will deliver your laundry back to you neatly folded with your Flat Rate cleaners bag ready for your next use. It’s as simple as that! No more weighing! One bag, one price!

What happens if I am not home?
If you have a doorman, you don’t need to be home. Leave your items with your doorman for pickup and delivery. If you don’t have a doorman and are not home during your scheduled delivery/pickup time, you can designate a neighbor. If you are not home during a scheduled delivery and your neighbor is not home, simply reschedule your delivery time by clicking the Order Now icon (link to Order now). Note that in order to keep our prices low, we will be charging a $1.00 reschedule fee per occurance.

What if I have special care instructions?
When you place your order, you will be asked to specify any special care instructions that you have. Rest assured that your garments are in good hands.

What if I’m not satisfied with the service?
We guarantee that you will be satisfied with our service. If you are not satisfied with our service please contact us within 24 hours of receiving your garment and we will gladly clean your item again for free.

What if my order is less than $10, will you pickup and deliver?
In order to keep our prices low, we have to keep our operation efficient. So unfortunately, we will only pick-up and deliver when your order is at least $10. Rescheduled appointment fees are excluded from the $10 minimum.

Do you have next day service?
We currently don’t have next day service. We plan to offer it in the future and will provide details on our website.

What is your typical turnaround time?
Our average turnaround time is 4 days. It may take a day longer during the weekends

Is my credit card information safe?
Yes. We take security very seriously. All sensitive information is encrypted before being transmitted over the Internet and is stored on secure servers. If your credit card is lost or stolen, please notify us immediately.

Do I have to tip my driver?
You are not obligated to tip your driver. You will receive prompt and courteous service whether or not you tip. However, if you choose to, you may acknowledge excellent service with a nominal tip.

How do I know if my garments have been picked up or delivered?
You will receive email confirmation after your garments have been picked up or delivered.